Video Consultations FAQs

Home Video Consultations FAQs

You can manage this any itme by logging in to the website at https://www.privategp.org and then clicking on the subscription tab or click the "my account" icon   top right then the "subscription" tab

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To sign up for membership you should visit our website www.privategp.org and click on Membership, then click on “Join as a member” or click on the 'register as a member'  icon top right on the website.

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We use a subscription management platform called Recurly, which is an industry leader in subscription management. Recurly is PCI-DSS Level 1 compliant, the highest level of security a business can offer.

Your cardholder data is sent directly to Recurly to minimize any risk. Recurly meets and exceeds all industry-standard payment security practices to protect you, they are recognized on the Visa Global Registry of Service Providers.

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You can cancel at any time by loggin in to the website at https://www.privategp.org/user and then going to the 'my account' page (click the icon top right) if you hav enot been redirected there.

Then click on the subscription tab and then cancel your subscription plan. This will take effect immediately and you will be reimbursed for any unused days. You will aslo receive a confirmation email from Recurly.

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Please use members@privategp.org if you have a Shilpa Dave Health Practice membership.

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As with all GP surgeries there are certain appointment times that are more convenient for working professionals or for parents with young children.

By reserving these appointments for members we will endeavour to accommodate members at a time that suits their needs including Saturdays.

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Not all all. All clinical care is based on need and if you have an urgent concern we would always prioritise our resources based on clinical need.

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We will have a fixed number of members based on our ability to provide an enhanced level of service to them with our current GP team, a bit like a normal NHS GP Surgery that has a practice list of patients and sometimes gets full.

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Sorry - we do not currently provide an out of hours service.

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We currently do not provide home visits due to the COVID-19 pandemic and the risk of introducing or acquiring infection within a patient's home.

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Yes, at our Teddington Branch and as needed at Raynes Park Branch. We operate a triage system where we assess whether a face to face appointment is suitable and safe for you. 

Click here to book an appointment 


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A good mobile phone signal 4G ideally, it is better to be on Wifi, and will be easier to be on a laptop or desktop computer with a broadband connection

No - you just need a reliable 3G or 4G connection.

Video Consultations are hosted within the Heydoc Practice Management software platform which is fully encrypted, the video consultations are not recorded or stored.

Please email pa@privategp.org confirming your mobile or landline and we will call you to complete the appointment.

If the doctor has not joined your consultation after 5 minutes this may be due to a technical issue on our end, or they have become busy dealing with an emergency. Please email pa@privategp.org and we will rearrange the appointment for as soon as possible.

Yes. We can offer patients at home finger prick testing for a wide range of blood tests. The blood testing pack will be posted directly to you and contains everything to perform the blood test yourself at home and post the test back to the laboratory.  

Your results will be sent to you via secure email.

The doctor may choose to offer you a scheduled telephone consultation to communicate results and check your progress. Due to the high volume of appointments, we can’t always guarantee this.

Yes but this may not be possible for all medicines as our doctors follow the guidance for doctors from the General Medical Council (GMC). Some medicines are controlled drugs and require us to use specialised prescriptions processes.

This is due to safeguarding and the need to be able to examine children fully.

Appointments are strictly timed as we are trying to help as many patients as possible during this time of limited access to doctors.  If your appointment overruns you may be cut off and may be charged for the additional time.

Contact Us

Dr Shilpa Davé Health

Private General Practice
C/O Kirby Chemist
53 High St Teddington, TW11 8HD

0203 303 0326



Clinic Times

  • Monday - Friday 9am-6pm
    (2pm-6pm available on request)
  • Saturday 8.30am-12.30pm

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