Video Consultations FAQs - Video consultation FAQs

Home Frequently Asked Questions Video Consultations FAQs - Video consultation FAQs

A good mobile phone signal 4G ideally, it is better to be on Wifi, and will be easier to be on a laptop or desktop computer with a broadband connection

No - you just need a reliable 3G or 4G connection.

Video Consultations are hosted within the Heydoc Practice Management software platform which is fully encrypted, the video consultations are not recorded or stored.

Please email confirming your mobile or landline and we will call you to complete the appointment.

If the doctor has not joined your consultation after 5 minutes this may be due to a technical issue on our end, or they have become busy dealing with an emergency. Please email and we will rearrange the appointment for as soon as possible.

Yes. We can offer patients at home finger prick testing for a wide range of blood tests. The blood testing pack will be posted directly to you and contains everything to perform the blood test yourself at home and post the test back to the laboratory.  

Your results will be sent to you via secure email.

The doctor may choose to offer you a scheduled telephone consultation to communicate results and check your progress. Due to the high volume of appointments, we can’t always guarantee this.

Yes but this may not be possible for all medicines as our doctors follow the guidance for doctors from the General Medical Council (GMC). Some medicines are controlled drugs and require us to use specialised prescriptions processes.

This is due to safeguarding and the need to be able to examine children fully.

Appointments are strictly timed as we are trying to help as many patients as possible during this time of limited access to doctors.  If your appointment overruns you may be cut off and may be charged for the additional time.

Contact Us

Dr Shilpa Davé Health

Private General Practice
C/O Kirby Chemist
53 High St Teddington, TW11 8HD

0203 303 0326


Clinic Times

  • Monday - Friday 9am-6pm
    (2pm-6pm available on request)
  • Saturday 8.30am-12.30pm

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